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Accessibility Statement – Sierra Glass

Effective Date: April 2, 2026

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Sierra Glass is committed to providing an accessible and inclusive experience for all customers, employees, and visitors. We strive to meet the needs of individuals with disabilities in a timely and respectful manner, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.

Our Commitment

We are dedicated to ensuring our services, facilities, and communications are accessible

to everyone. This includes identifying, removing, and preventing barriers to accessibility wherever possible.

Customer Service

Sierra Glass is committed to providing accessible customer service by:

  • Communicating in ways that take into account individual accessibility needs

  • Allowing the use of assistive devices, service animals, and support persons

  • Providing clear information about our services and processes

  • Offering alternative formats or communication methods upon request

Information and Communication

We aim to make our information accessible by:

  • Providing accessible formats and communication supports upon request

  • Working to ensure our website meets current accessibility standards (such as WCAG guidelines)

  • Responding to accessibility requests in a timely manner

If you need information in a different format, just ask—we’ll make it work.

Employment

Sierra Glass is committed to fair and accessible employment practices, including:

  • Accommodations during recruitment and hiring processes

  • Supporting employees with disabilities throughout their employment

  • Developing individualized accommodation plans when required

Built Environment

Where applicable, we work to ensure our physical spaces are accessible and safe for all customers and visitors. This includes considering accessibility in design, renovations, and customer-facing areas.

Training

We provide accessibility training to employees as required by AODA. This includes:

  • Understanding accessibility standards

  • Learning how to interact with individuals with various disabilities

  • Knowing how to provide accessible customer service

Feedback Process

We welcome feedback on how we can improve accessibility.

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If you experience barriers or have suggestions, please contact us:

Sierra Glass
3-9180 Beachwood Rd, Wasaga Beach, ON
L9Z 2Y6

Info@SierraGlass.ca
(705) 888-3454

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We will respond as quickly as possible and work to address concerns in a practical and respectful way.

Updates to This Statement

This Accessibility Statement may be updated periodically to reflect improvements and regulatory changes. The latest version will always be available on our website.

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